At The Daintree Company Limited, we are committed to safeguarding your personal information and maintaining your trust. We recognize the importance of protecting the privacy of individuals and handle your data responsibly, in line with relevant data protection laws, including applicable provisions of the Kenya Data Protection Act, 2019.

By interacting with our website, contacting our team, purchasing our products, or using our services, you agree to the collection, use, and disclosure of your personal information as outlined below.

1. Collection of Personal Information

We collect personal data necessary to provide our services, process transactions, and improve user experiences. Information may include:

• Name, phone number, email, and address
• Company affiliation, position, and industry details
• Transaction records related to our products and services
• IP address and browsing behaviour (if interacting online)

2. How We Use Your Information

We may share your information with trusted service providers and partners—such as logistics providers, IT support teams, or professional advisors—strictly for the purpose of fulfilling our service commitments to you.

3. Website Data & Cookies

Our website uses standard web technologies to collect anonymous usage data for analytical and improvement purposes. This includes:

• Cookies – Small files stored on your device to enhance site performance
• Google Analytics – Tracks site usage while anonymizing IP addresses
• Third-party tracking (e.g., eTracker or equivalent) – Collects behavioral data without identifying individuals

4. Data Storage and Protection

We maintain strong administrative, technical, and physical safeguards to protect your data against loss, unauthorized access, and misuse.

• Personal data is retained only as long as required for its purpose or as dictated by law.
• Once no longer needed, information is securely deleted or anonymized.

Some data may be stored on secure servers located outside Kenya (e.g., the EU or the USA), but always under strict compliance standards.

5. Access & Corrections

You may request access to your personal information at any time. If your details are inaccurate or outdated, we’ll work with you to correct them promptly.

To submit a request, update your information, or raise a privacy concern, please contact our Data Protection Officer via the details at the end of this document.

6. Direct Marketing

From time to time, we may send you updates about new products, offers, or safety information. If you no longer wish to receive marketing communication, simply click the “unsubscribe” link in the message or notify us directly.

We never sell your data or use it for purposes unrelated to your interests without your explicit consent.

7. Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in law, technology, or business practices. The latest version will always be available on our website or upon request.